The COVID-19 pandemic has changed nearly every aspect of our lives, and the legal field is no exception. As many of us have become more comfortable with remote work, online meetings, and digital services, so have lawyers and legal professionals. Law firms and legal services were forced to adapt quickly. During the pandemic, they continued serving clients under lockdowns, quarantines, and safety restrictions. Now, even with the world opening up, the effects of COVID-19 on legal practice remain significant, especially regarding how clients communicate with their attorneys.
In Arizona, like in many other states, the judicial system adapted to ensure that legal processes could continue despite the limitations brought by the pandemic. Courts conducted hearings via video conference, law firms operated virtually, and documents were increasingly signed and shared electronically. Now, these adaptations are often permanent or still widely used, impacting how you, as a client, interact with your lawyer. Here’s a closer look at what’s changed and how you can communicate effectively with your attorney in Arizona’s post-COVID legal landscape.
Virtual Meetings Become Standard Practice
Before COVID-19, the majority of client-attorney meetings happened face-to-face. In-person consultations were a standard part of the legal process. It allowed clients and attorneys to build trust and discuss sensitive matters privately. However, the pandemic made these face-to-face meetings nearly impossible for a long time. Hence, Zoom, Microsoft Teams, and other video conferencing tools became the norm, allowing attorneys and clients to interact without needing to meet in person.
Even now, many Arizona law firms still offer virtual consultations as a convenient and safe option. This can be particularly helpful for clients in rural areas or those with limited transportation options. To make the most of virtual meetings:
- Ensure that you’re in a quiet, private space with a stable internet connection.
- Prepare questions or points of discussion ahead of time.
This shift to virtual consultations means that you no longer have to be physically close to your attorney. This effect of COVID-19 on legal practice has broadened your options for legal representation across Arizona.
More Digital Communication Options
The use of email, client portals, and text messaging to communicate with attorneys grew significantly during the pandemic. It replaced many phone calls and face-to-face interactions. However, attorneys still must uphold confidentiality and ethical standards in all forms of communication, so you can be assured that these digital interactions are as secure as in-person discussions.
Arizona attorneys are subject to the Arizona Rules of Professional Conduct, which demand confidentiality and effective communication with clients. Therefore, if you’re worried about discussing sensitive topics over email or video call, remember that attorneys are trained and obligated to protect your information, regardless of the communication method. Most firms now use encrypted email and secure client portals, giving you peace of mind that your information remains protected. Be sure to ask your lawyer about their communication policies to better understand what to expect.
Flexibility with Document Signing and Sharing
Traditionally, legal documents needed to be signed in person, often in front of a notary. However, the pandemic led to the widespread adoption of electronic signatures and remote notarization. In 2019, Arizona already allowed electronic signatures, but COVID-19 accelerated this trend on legal practice. For instance, the state approved temporary measures allowing remote online notarization, making it easier for people to sign documents safely from home.
Today, many law firms in Arizona still use electronic signatures for a range of documents, from contracts to affidavits. This approach not only reduces the need for physical interaction but also speeds up processes. If you’re a client, you need to familiarize yourself with how these platforms work. Ask your lawyer about any software they use for e-signatures and if you need assistance, as they are often simple but may require verification steps. Tools like DocuSign or Adobe Sign are common, and lawyers can guide you through the process if you’re unfamiliar with it.
Increased Responsiveness and Availability Expectations
One unintended consequence of COVID-19 was an increase in clients’ expectations for immediate responses. With more people working remotely and relying on technology, clients may assume that lawyers are available around the clock. While digital communication has made it easier for lawyers to respond quickly, remember that attorneys have a duty to manage their time effectively. They have to provide careful, thoughtful advice—not just quick responses.
In Arizona, the State Bar’s rules require attorneys to keep clients reasonably informed and to respond promptly to requests for information. However, “promptly” does not necessarily mean instantly. Be clear about your expectations and ask your lawyer about their typical response times. This way, you’ll have a mutual understanding of communication boundaries, helping you feel confident without expecting unrealistic availability.
Virtual Court Hearings and Legal Proceedings
One of the biggest changes the pandemic brought to Arizona’s legal system was the move to virtual court hearings. This shift was necessary to maintain social distancing, and it allowed many cases to move forward without significant delays. Virtual hearings often save time and resources, making them an appealing option for some clients and attorneys even after the pandemic.
In Arizona, many courts continue to offer virtual hearings, though in-person hearings have resumed as well. If you’re attending a virtual hearing, here are some tips:
- Prepare as you would for an in-person appearance.
- Dress professionally.
- Test if your camera and microphone are working properly.
- Join the call from a quiet, neutral space.
Remember, this is still an official court proceeding, and professionalism matters, even online. Your attorney will likely guide you on what to expect, but it’s wise to review any court-specific guidelines beforehand. The Arizona Judicial Branch website provides information on virtual court appearances and offers guidance on accessing online services, helping you to navigate this new normal in legal proceedings.
Heightened Emphasis on Client-Lawyer Communication Plans
With the pandemic changing how legal services are delivered, attorneys have put more effort into educating clients on using these new technologies and understanding the legal process. Many firms now provide guides, FAQ sections, and step-by-step instructions for clients navigating digital platforms, ensuring clients feel comfortable and empowered.
If you’re unsure about anything—whether it’s how to use a client portal or what’s expected in a virtual hearing—don’t hesitate to ask your attorney. The shift to digital tools can feel overwhelming, but Arizona attorneys understand that this transition may be challenging for some clients. Hence, they are generally more than willing to offer extra support.
Adjusting to a New Era of Legal Communication
The COVID-19 pandemic has reshaped communication between attorneys and clients, introducing more flexibility and digital convenience. While this has benefits, it also requires clients to adapt. In Arizona, the legal community has embraced these changes, using virtual meetings, e-signatures, and other digital tools to improve accessibility and efficiency.
Here’s how to make the most of this new environment:
- Keep an open line of communication with your lawyer.
- Set expectations around response times.
- Ask questions about security protocols.
- Make sure that you understand the technology involved.
Remember that the changes brought by COVID-19 to legal practice, while initially driven by necessity, now offer added convenience. It has also broadened access to legal services, especially for clients who may have previously faced logistical barriers.
Legal resources like the Arizona Judicial Branch website and the State Bar of Arizona offer guidance and updates on these evolving practices, helping you stay informed. Communicating with your lawyer has never been more flexible, so take advantage of these tools to make your legal journey as smooth as possible.
